Perfectly Flawless Boutique is a small fashion haven in Germantown. Owner Crystal Jackson strives to enact social good by offering discounts on her merchandise to customers if they bring old clothes, which will be repurposed to those who need them for free.
Over three years after the COVID-induced shutdown, four local businesses share reflections about the pivots and protocols that helped them stay afloat during uncertainty and what resources could have benefitted them.